Frequently Asked Questions
Account
How do I create an account?
Click the "Sign Up" button in the top right corner and follow the registration process. You'll need to provide your email, create a password, and verify your email address.
I forgot my password. What do I do?
Click "Forgot Password" on the login page and enter your email. We'll send you a password reset link.
How do I verify my account?
Navigate to your account settings and upload the required documents (ID, proof of address). Verification typically takes 24-48 hours.
Deposits & Withdrawals
What payment methods do you accept?
We accept VISA, Mastercard, Bitcoin, Ethereum, Bank Transfer, and PayPal.
Is there a minimum deposit?
The minimum deposit is $10 for most payment methods.
How long do withdrawals take?
Withdrawal times vary by tier: Bronze (48-72h), Silver (24-48h), Gold (12-24h), Platinum (6-12h), Diamond (0-6h).
Are there withdrawal fees?
We don't charge withdrawal fees, but your payment provider may apply their own fees.
Bonuses
How do I claim the welcome bonus?
The welcome bonus is automatically applied to your first deposit. Make sure you opt-in during the deposit process.
What are wagering requirements?
Wagering requirements determine how many times you must bet your bonus before you can withdraw. Most bonuses have a 30x requirement.
Can I have multiple bonuses active?
No, only one bonus can be active at a time. Complete or forfeit your current bonus before claiming a new one.
VIP Program
How do I earn VIP points?
You earn 1 point for every $10 wagered on any game. Points are automatically added to your account.
Do VIP points expire?
No, VIP points never expire and your tier level never decreases.
How do I redeem my points?
Visit the VIP section in your account to redeem points for bonus credits. Redemption rates improve at higher tiers.
Games
Are the games fair?
Yes, all our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.
Can I play games for free?
Yes, most games have a demo mode available. Simply click on a game and select "Play for Fun".
What is RTP?
RTP (Return to Player) is the percentage of wagered money a game pays back over time. For example, a 96% RTP means the game returns $96 for every $100 wagered on average.
Still have questions?
Our support team is here to help 24/7